FAQ's

*We do not have any additional information about shipments other than the information you also receive with tracking. All inquiries into delayed, missing, and misdelivered packages need to be directed towards USPS*

 

I have a question about my order.

All questions can be sent to customerservice@deathvalleynails.com.

 

I haven’t gotten a notification with tracking info?

Check your junk mail - a lot of times that is where these emails end up. We always send tracking when your package ships with the contact information that you filled in online. If you don’t get a tracking notification make sure that you opted in at checkout, put in the right information, and checked your junk mail. 

 

Who makes your products?

We make all of our products with occasional help from other artists, creators, and chemists.

 

Where are your products made?

All of our products are made from start to finish in our studio located just outside of Los Angeles.

 

Do you have a physical location where I can buy your products?

No, but we love our wholesalers! But check our store locator to see where you can buy our products in a store near you.

 

Do you take interns?

Not at the moment.

 

When will my order ship?

We make everything by hand, which means that we won’t be shipping your order as quickly as Amazon. All orders are processed between 1-5 business days and then shipped out.

 

Domestic shipping.

Each order is sent out with tracking information to the email or phone number that you entered upon check out. If you don’t get this email, check your spam folder and make sure that you put in the correct phone number and email address at checkout. Tracking information may take up to 48 hours to display. If you received your tracking number but it is not working, please check back later.

All shipments are done through USPS First Class. Shipping times on First Class packages are between 2 and 7 business days. However, First Class packages are not guaranteed for delivery within 7 days, so if your package takes longer we will be unable to refund you. For larger packages we may use FedEx Ground, which has a delivery speed between 2 and 5 days.

If you would like to upgrade your package, you may select USPS Priority Mail for an additional charge. Priority Mail packages have a guaranteed shipping time of 1-3 business days. Please remember that processing times still apply. 

We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Any shipping issues must be handled with USPS.

 

 International shipping.

*We are not able to ship internationally at the moment due to Covid-19. Check out our wholesale distributors for international shipping*

 Our shipping fee does not include customs clearance fees. Any applicable fees/taxes charged by your local customs agency are your sole responsibility. 

 

 What if my order never comes?

We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Any and ALL shipping issues must be handled with USPS.

 

 How about returns?

We accept absolutely no returns.

 

What if I bought something and you later have a sale?

We cannot accommodate price adjustments.

 

How can I place a wholesale order?

Email jenn@deathvalleynails.com for all wholesale inquiries.