FAQ's

I have a question about my order.

All questions can be sent to Whitney at whitney.deathvalleynails@gmail.com

 

Who makes your products?

We make all of our products with occasional help from other artists, creators, and chemists.

 

Where are your products made?

All of our products are made from start to finish in our studio located just outside of Los Angeles.

 

Do you have a physical location where I can buy your products?

No. But check our store locator to see where you can buy our products in stores.

 

Do you take interns?

Not at the moment.

 

When will my order ship?

We make everything by hand, which means that we won’t be shipping your order as quickly as Amazon. All orders are processed between 1-5 business days and then shipped out.

 

Domestic shipping.

Each order is sent out with tracking information to the email or phone number that you entered upon check out. Tracking information may take up to 48 hours to display. If you received your tracking number but it is not working, please check back later.

 All shipments are done through USPS First Class. Shipping times on First Class packages are between 2 and 7 business days. However, First Class packages are not guaranteed for delivery within 7 days, so if your package takes longer we will be unable to refund you. For larger packages we may use FedEx Ground, which has a delivery speed between 2 and 5 days.

If you would like to upgrade your package, you may select USPS Priority Mail for an additional charge. Priority Mail packages have a guaranteed shipping time of 1-3 business days. Please remember that processing times still apply. 

We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Any shipping issues must be handled with USPS.

 

 International shipping.

 Our shipping fee does not include customs clearance fees. Any applicable fees/taxes charged by your local customs agency are your sole responsibility. 

 

 What if my order never comes?

We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Any and ALL shipping issues must be handled with USPS.

 

 How about refunds and returns?

We will offer a full refund only if there was a defect in the product.

We accept absolutely no returns.

Shipping charges are not eligible for refund unless the returned product is defective. International customers are responsible for postage costs on any returned orders.

Please email whitney.deathvalleynails@gmail.com if you would like to make a return.

 

What if I bought something and you later have a sale?

We cannot accommodate price adjustments.

 

How can I place a wholesale order?

Email deathvalleynails@gmail.com for all wholesale inquiries.