When will my order ship?
All orders are processed between 1-7 business days (this does not include transit time). Once a package leaves our studio we cannot control the transit time. Expect a longer processing time when a new collection is released and during sales. Expect longer USPS transit times during the holiday season.
Domestic shipping details
Each order is sent out with tracking information to the email or phone number that you entered upon check out. If you do not get this email, check your spam folder and make sure that you put in the correct phone number and email address at checkout. Tracking information may take up to 48 hours to display. If you received your tracking number but it is not working, please check back later.
All shipments are done through USPS. Generally, transit times are between 2-7 business days. However, packages are not guaranteed by USPS for delivery within 7 days.
If you would like insurance on your package to protect from damage during delivery, theft, and mis-delivery, purchase priority shipping. We cannot refund for damaged, lost, or mis-delivered packages unless you have purchased priority shipping that comes with insurance.
We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Any shipping issues must be handled with USPS. If your package is returned there is a $5 re-shipment fee. If a chargeback is falsely placed on an order that has been delivered any attempts at future orders will be blocked.
Where can I find my tracking information?
You will receive an email with your tracking information. If you do not receive an order confirmation email, check your junk mail.
Do you ship internationally?
As of 12/03/22 we are no longer offering international shipping.
How about returns?
We cannot accept any returns for sanitary reasons.
What should I do if I have a question about my order?
All questions can be directed to firstname.lastname@example.org.
How can I place a wholesale order?
Email email@example.com for all wholesale inquiries.
Who makes your products?
We make all of our products from start to finish in our Taylor, Texas studio.
Do you have a physical location where I can buy your products?
No, but we love our stockists! Check our store locator to see where you can buy our products in a store near you.