Shipping policy

Processing Time

Orders normally ship within 3–7 business days. During new releases and sales, processing may take up to 14 business days total. Orders placed on weekends or holidays begin processing the next business day.

Processing time is separate from USPS transit time.

If we cannot ship within the stated processing period, we will contact you with an updated shipment estimate and explain your options to wait or cancel for a full refund. Where your consent to a delay is required, we will obtain it or cancel and refund the order.

Shipping Carrier & Delivery

We ship through USPS to addresses within the United States. We do not currently offer international shipping.

Once your order ships, you will receive a confirmation email with tracking information. Tracking updates may take up to 48 hours to appear.

Delivery typically takes 3–7 business days after shipment, depending on your location, shipping service, and carrier conditions. Delivery dates are estimates rather than guarantees.

Shipping Rates

Shipping rates are calculated at checkout based on the weight of your order and your delivery address.

Optional Package Protection

When added to your order, Package Protection provides a replacement or refund for items lost in transit, damaged during shipping, or stolen after delivery. Death Valley Nails handles these requests directly.

The fee is 2% of the merchandise total after discounts, excluding shipping, taxes, and the protection fee, rounded up to the next $0.10 with a $0.99 minimum. The amount shown in your cart is the fee for your current order.

Package Protection is optional and is added only when you select it. You do not need to purchase USPS Priority shipping to use Package Protection purchased from Death Valley Nails. It does not shorten processing or delivery time.

For assistance, email team@deathvalleynails.com with your order number and a description of what happened. For damaged items, please include photos of the affected items and packaging. We may request additional information to review the issue and arrange a replacement or refund for the affected items.

Choosing or declining Package Protection does not limit rights you otherwise have under applicable law.

Other Shipping Issues

If you did not add Package Protection and have a shipping issue, please contact us so we can review your order and help with the next steps, including any available USPS claim process. Any carrier insurance is separate and subject to the carrier’s terms.

Please check your shipping address before submitting your order. If a package is returned to us, contact us to arrange reshipment. Our reshipment fee is $5, except where we are responsible for correcting the issue or applicable law requires otherwise.

Bronze Caps

Bronze caps are decorative. Lift polishes by the bottle, not the cap—caps can loosen in transit or heat. If your order arrives damaged, please contact us using the instructions above.

Contact

For order and shipping questions, email team@deathvalleynails.com.